Personal Data Protection & Processing Declaration

 

General

The website “terraegreace.com” is the official online store concerning the sale of products through the internet created by our company. The above online store recognizes the importance of the issues arising around the security of personal data provided to it by its users and on the other hand the electronic transactions, as a result of which it takes all the necessary technical measures and complies with the current legislation for Personal Data Protection. Specifically, the employees and stakeholders of our company comply with the provisions of the European General Regulation 2016/679 on Data Protection, with the current Greek Legislation and with the declarations of the Personal Data Protection Authority.

 

The purpose of this Privacy Statement (hereinafter referred to as the “Statement”) is to inform our customers, partners and suppliers about the type of information we collect through this website and how we use this information; which we collect either online or through our professional services, or via communication/collaboration with any third party.

 

Thus, those who visit our website of “terrraegraeca.com” can do so without revealing their identity and generally any information regarding their personal information. Optionally, the users of our website can provide us with their data voluntarily, so that we can provide them with information and/or specific services.

 

Therefore, when entering the website of “terraegraeca.com, please read this Statement to be informed about the way we collect, store, use, transmit and protect the information/personal data we receive.

 

DEFINITION OF PERSONAL DATA

Personal data is defined as any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be verified, directly or indirectly, in particular by reference to an identifying element such as, for example, the following: name, postal address, e-mail address, your phone number, or a unique device identification number (IP address).

 

DATA COLLECTION & PROCESSING

The personal data we collect and the process is what you provide to us as users of our website. For example, you may provide us with information, such as your name and e-mail address, shipping-delivery details, your phone number to contact you. If you expressly consent to the use of your personal data; terraegraeca.com informs you of whether and how it will be used, and when browsing our website, you will be allowed to state that you do not wish to use this. information for further communication with you in addition to fulfilling your requests. In this case, we will respect your wishes.

 

CATEGORIES OF DATA WE GATHER

In particular, the data we collect and process, with your express consent, is as follows:

 

• Personal information, such as name, surname, e-mail address, home address, telephone number.

 

• Data on the pricing needs, such as name, company name, address, tax number, that you provide us with for the transaction.

 

• Data of Internet activity that occurs during your visit to our website, such as IP address, operating system.

 

PROCESSING PURPOSES

The personal data we collect is intended to be used for the following purposes:

Identification at the entrance to the website:

If you have created a personal account with your previous registration, we will process your details when you log in to the account.

Order Completion:

If you choose to purchase products or services from the website “terraegraeca.com”, we will use the information you provide to satisfy your request or to comply with any order.

Use for marketing purposes:

 The information you provide to “terraegraeca.com” through its website may also be used by us for marketing purposes (eg chatbot), only if you express your consent to us.

Audit regarding debts:

The information you provide to us as part of a transaction may be used to verify that you have fulfilled your legal obligations to us.

Requests management:

We use your information when handling your requests related to your service or the exercise of your legal rights.

Network security:

An IP address is a number assigned to your computer each time you access the Internet. Allows computers and servers to recognize and communicate with each other. The IP addresses from which visitors appear may be recorded for security reasons by information technology and system diagnostics. This data can also be used in aggregate form to analyze site trends and performance to become better regarding our electronic services and the general user experience provided on our website.

ANNOUNCEMENT TO THIRD PARTIES

Terraegraeca.com does not transmit personal data to any third party.

Exceptionally, we may share personal data with third parties who are not affiliated with us, only if this is absolutely necessary for our legitimate professional purposes and business needs and/or if required or permitted by law.

“Terraegraeca.com” may also disclose personal data to respond to legal requests from law enforcement services or when required by applicable law or court rulings.

INSURANCE AND QUALITY OF INFORMATION 

Concerning the protection of your personal data, “terraegraeca.com” undertakes and implements the appropriate measures and procedures, for the entire time in which it holds and processes this data, to prevent any accidental loss or destruction and unauthorized and/or and unauthorized access to, use, modification or disclosure.

 

In particular (indicative and not restrictive):

 

• We encrypt and anonymize the collected data.
• We have a Safe Browser function on our site (SSR).
• We control with natural and electronic fire safety measures (firewalls) the collection and processing of your data, as well as their subsequent storage by us.
• All of the above actions are performed by our specific authorized employees and associates, who are contractually committed to complying with the obligations set by law regarding the protection of your data. In this way, only individuals (our employees or partners) who are properly informed to ensure the confidentiality of their collection and processing have access to your personal information but are also subject to civil and criminal penalties in the event of any infringement.

INFORMATION UPDATES & ACCURACY

From time to time we may fill in the information provided to us through the website of “terraegraeca.com” with information from other sources, such as e.g. information confirming your address or other available business information. We do this to keep the data we have collected accurate and to serve you better.

PERSONAL DATA RETENTION TIMES

“Terraegraeca.com” retains your data only for the period of time, necessary for the purpose for which it was collected or until their deletion is requested (if this happens earlier), with the explicit exception of cases where the law or binding agreements define differently. Personal data retention times are recorded in the processing activity files we keep.

 

Personal data retention times are recorded in the processing activity files we keep:

 

Some categories of data are retained for longer than the period provided to defend our rights and exercise our legal claims. Processing in these cases will take as long as it takes to write off both claims, the irreversible termination of a lawsuit or administrative proceedings in which we may be involved or the completion of an out-of-court dispute, or the investigation of an accident and security incident.

 

• WHAT ARE YOUR RIGHTS IN RELATIONSHIP WITH YOUR PERSONAL DATA

Every individual whose data is processed by “terraegraeca.com” enjoys the following rights:

 

–The right to be informed on how your personal data used.

 

–The right of access to the data we hold about you as long as you have the right to be aware and verify the legality of their processing by us.

 

–The right to correct, modify and update the personal data we hold about you.

 

–The right to delete your data. In addition, you have the right to object to or restrict the processing of your data or their collection in certain cases.

 

– The right to portability. You may receive your personal data free of charge in a form that allows you to access, use and process it with the commonly used processing methods. Also, after you ask us, we can forward the data directly to another editor.

 

All of the above rights are exercised by submitting an application to the following email address:

 

e-mail: support@terraegraeca.com– tel : +30213 044 0922

 

We have the obligation to respond to you within (1) month of receipt of the request. If the request is particularly complex or there are reasons for an increased number of requests, this deadline is extended by one (1) month.

 

In addition to the above rights, you reserve the right to file a complaint with the Greek Personal Data Protection Authority. (www.dpa.gr)

 

Address: Kifissias Avenue 1-3. Postal Code: 11523, Athens-Greece.

Telephone: (0030) 210 6475600

Fax number: (0030) 210 6475628

Ε-mail: contact@dpa.gr.